Speedexam Refund Policy

At Speedexam, we strive to ensure customer satisfaction and fairness in our business practices. Our refund policy is designed to provide clarity and transparency regarding the circumstances under which refunds can be processed. Please take a moment to review the details below:

1. Refund Timeframe:
   

   Refunds for payments older than 90 days cannot be processed. We understand that circumstances may change, and you may have reasons for seeking a refund. However, to maintain fairness and consistency, refunds will only be considered for payments made within the last 90 days.

   Refunds will not be processed for payments made towards monthly plans after 7 business days from the date of the payment. No refunds will be processed for any payments received through Bank Transfer, and only compensation in terms of credits can be processed for such transactions.

2. Refund Eligibility based on Usage:
   

   Refunds will be processed after careful consideration of the usage of our services. We believe in a fair and equitable approach to refunds, taking into account the value you have received from Speedexam. Factors such as the duration of service usage, specific issues faced, and overall satisfaction will be evaluated in determining refund eligibility.

3. Requesting a Refund:
   

   To initiate a refund request, please follow these steps:

   • Send an email to [email protected] from the registered email address associated with your Speedexam account.
   • In the subject line, please include "Refund Request - [Your Full Name]."
   • Provide details about your request, including the reason for the refund, any challenges faced, and relevant account information.
   
   

   Important Note:

   • Refund requests must be made via email to [email protected].
   • The request must come from the registered email address associated with the Speedexam account.
4. Refund Processing:
   

   Once your refund request is received, our support team will review the information provided. We aim to process refunds in a timely manner, typically within 7 business days. Please note that the actual refund processing time may vary depending on factors such as payment method and financial institution processing times.

   Contact Information:

   If you have any questions or concerns regarding our refund policy, feel free to contact our support team at [email protected]. We are here to assist you and ensure a positive experience with Speedexam.

   Please be aware that this refund policy is subject to change, and any modifications will be communicated through our official channels. Thank you for choosing Speedexam, and we appreciate your understanding and cooperation regarding our refund policy.

5. Disclaimer:
   

   Please note that any additional services, custom work or technical support are non-refundable.

   • Refunds for customized plans will not be processed.
   • Payments for Proctor Credits and Top-up credits are non-refundable.
   • Proctor credits can't be converted into a Top-up Credits, and Top-up Credits can't be converted into a Proctor credits.
   • We do not have a carry forward facility for remaining exam credits with any plan.
   • The plan validity can't be extended in any circumstance.